Q1: Are you a distributor or a manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high quality pallet racking, multi-shuttle systems, radio shuttle racking, and ASRS solutions, all of which enjoy a strong reputation among our customers. Our annual production capacity is 100,000 tons of rack components and 1,000 units of shuttle cars.
Q2: What are your R&D and technical capabilities?
We have more than 40 mechanical, electrical, and software engineers. We always attach great importance to product innovation and R&D. We not only maintain our own internal research and development team, but also cooperate with well-known domestic research institutes to continuously enhance our technical strength. We have also independently developed our own WMS and WCS systems and hold more than 60 national patents.
Q3: What services and response times do you offer?
We offer excellent support with quick, hassle-free quotes. We promise to reply with pricing within 24 hours - and sometimes even within the hour. For normal orders, we guarantee production within 20-30 days, assuring on-time delivery according to the formal contract.
Q4: What installation and debugging services do you provide?
We have installation teams with rich overseas experience. For radio shuttle cars, we will dispatch engineers to the project site for installation guidance, debugging, and training. For racking systems, we can install them using our own teams or appoint engineers to guide your operation. We have successfully executed projects across Southeast Asia, America, and Europe.
Q5: What is the Minimum Order Quantity (MOQ)?
Normally, the minimum order is one 20ft container, but larger quantities come with better pricing.
Q6: What payment options are accepted?
We accept T/T or L/C payment methods.