Frequently Asked Questions
1. Are you a distributor or a manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce and export high-quality pallet racking, multi-shuttle systems, and ASRS solutions with a high reputation worldwide. Our annual capacity reaches 100,000 tons of rack components.
2. What makes your racking systems different from others?
We have over 40 mechanical, electrical, and software engineers focusing on R&D. We possess more than 60 national patents and develop our own WMS and WCS systems. Additionally, we provide rapid 24-hour quote responses and maintain a quick manufacturing lead time of 20-30 days.
3. Do you provide installation and debugging services?
Yes, we have installation teams with extensive overseas experience. We can send engineers to your site for debugging and staff training. Whether it is a shuttle car system or standard racking, we can either install it with our teams or guide your local operation.
4. What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container. however, we can adjust for specific needs, and larger quantities always come with more competitive pricing.
5. What are your standard payment terms?
We generally accept T/T (Telegraphic Transfer) or LC (Letter of Credit).
6. How do you ensure the quality of your products?
We implement a strict quality control system throughout the production process. Our reputation in international markets in Southeast Asia, America, and Europe is built on our consistent quality standards and scientific production management.
Ebil Metal
