Frequently Asked Questions
1. Are you a distributor or a manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high-quality pallet racking, multi-shuttle systems, and ASRS, maintaining a high reputation globally. Our annual production capacity reaches 100,000 tons of rack components.
2. What makes your products different from others?
We have over 40 mechanical, electrical, and software engineers. We prioritize innovation with our own R&D team and collaborate with well-known research institutes. We hold more than 60 national patents and have independently developed WMS and WCS systems.
3. What kind of installation and debugging services do you provide?
We have experienced installation teams for overseas projects. For radio shuttle cars, we send engineers for site debugging and training. For racking systems, we can provide full installation or appoint engineers to guide your local team.
4. What is the Minimum Order Quantity (MOQ)?
Normally, the minimum order is one 20ft container. However, larger quantities often come with better pricing.
5. What are the delivery times and payment terms?
For normal orders, production takes approximately 20-30 days. We accept payment via T/T or L/C.
6. How quickly can I receive a quotation?
We promise to provide a price within 24 hours. For urgent requests, we can often reply within the hour to ensure your project stays on schedule.
Ebil Metal
