Frequently Asked Questions
1. Are you a distributor or a manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce and export high-quality pallet racking, multi-shuttle systems, radio shuttle racking, and ASRS, maintaining a high reputation globally. Our annual production capacity is 100,000 tons of rack components and 1,000 units of shuttle cars.
2. What makes your products and service different from others?
We have a strong team of over 40 mechanical, electrical, and software engineers, focusing heavily on innovation and R&D. We possess more than 60 national patents and have independently developed WMS and WCS systems. We guarantee quick responses to quotes and maintain strict production timelines (usually 20-30 days).
3. Do you provide installation and debugging services?
Yes, we have experienced installation teams for overseas projects. For specialized systems like radio shuttle cars, we send engineers to the site for debugging and staff training. For general racking, we can provide full installation or appoint engineers to guide your local team.
4. What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container. However, larger quantities often qualify for better pricing.
5. What are the accepted payment terms?
We typically accept T/T (Telegraphic Transfer) or LC (Letter of Credit).
6. What is the typical lead time for an order?
For normal orders, we commit to a production timeframe of 20-30 days. As a direct manufacturer, we ensure delivery schedules align strictly with the formal contract.
Ebil Metal
