Frequently Asked Questions
1. Are you a distributor or a manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce and export high-quality pallet racking, multi-shuttle systems, and ASRS. Our annual production capacity reaches 100,000 tons of rack components.
2. What makes your racking systems different from others?
We employ over 40 mechanical, electrical, and software engineers focusing on innovation. We hold more than 60 national patents and develop our own WMS and WCS systems. We also guarantee quick manufacturing times (20-30 days) and 24-hour quote responses.
3. Do you provide installation and debugging services?
Yes, we have installation teams with extensive overseas experience. We can send engineers to your site for debugging and training for automated systems, or appoint engineers to guide the installation of standard racking.
4. What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container. However, larger quantities often come with more competitive pricing.
5. What are the accepted payment methods?
We primarily accept T/T (Telegraphic Transfer) or L/C (Letter of Credit).
6. In which regions have you completed projects?
We have successfully completed numerous racking and automation projects across Southeast Asia, the Americas, and Europe.
Ebil Metal
