❓ Frequently Asked Questions
Are you a distributor or manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce high-quality pallet racking, multi-shuttle systems, and radio shuttle racking with an annual capacity of 100,000 tons.
What makes your racking systems different?
We employ over 40 mechanical and electrical engineers and hold more than 60 national patents. Our independent research into WMS and WCS systems ensures advanced technical integration and innovation.
What are your installation and debugging services?
We have experienced installation teams for overseas projects. For specialized systems like shuttle cars, we dispatch engineers for on-site debugging and staff training.
What is the Minimum Order Quantity (MOQ)?
The standard MOQ is one 20ft container; however, we can accommodate smaller requests depending on the specific project needs.
What is your typical delivery time?
For normal orders, we guarantee production within 20-30 days, ensuring timely delivery according to the formal contract.
What payment methods do you accept?
We primarily accept T/T (Telegraphic Transfer) or LC (Letter of Credit) for our transactions.
Ebil Metal
