Frequently Asked Questions
Are you a distributor or manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high-quality pallet racking, multi-shuttle systems, radio shuttle racking, and ASRS. Our annual production capacity reaches 100,000 tons of rack components and 1,000 shuttle units.
What is your R&D and Technical strength?
We have more than 40 mechanical, electrical, and software engineers. We hold over 60 national patents and independently develop WMS and WCS systems, collaborating with well-known research institutes to enhance technical strength.
How fast is the manufacturing and delivery time?
For normal orders, we promise a production time within 20-30 days. As a direct manufacturer, we ensure delivery times strictly according to the formal contract.
Do you provide installation and debugging services?
Yes, we have installation teams with rich overseas experience. We send engineers to sites for debugging and training. We have successfully completed projects in Southeast Asia, America, and Europe.
What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container, although larger quantities come with more competitive pricing.
What are the accepted payment methods?
We accept payment via T/T (Telegraphic Transfer) or L/C (Letter of Credit).