Frequently Asked Questions
1. Are you a distributor or a manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high-quality pallet racking, multi-shuttle systems, radio shuttle racking, and ASRS. Our annual production capacity is 100,000 tons of rack components and 1,000 units of shuttle cars.
2. What makes your storage systems different from others?
We have more than 40 mechanical, electrical, and software engineers. We emphasize product innovation and R&D, holding over 60 national patents. We develop our own WMS and WCS systems and provide rapid responses, usually promising a quote within 24 hours.
3. Do you provide installation and debugging services?
Yes, we have installation teams with extensive overseas experience. We send engineers to sites for debugging and training. We have successfully completed many projects in Southeast Asia, America, and Europe.
4. What is the minimum order quantity (MOQ)?
Normally, the MOQ is one 20ft container, but larger quantities are available with better pricing options.
5. What are your standard payment terms?
Our standard payment methods are T/T (Telegraphic Transfer) or LC (Letter of Credit).
6. How long does the manufacturing process take?
For normal orders, we promise production within 20-30 days. As a direct factory, we ensure delivery times according to the formal contract.