Frequently Asked Questions
1. Are you a distributor or manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce and export high-quality pallet racking, multi-shuttle systems, radio shuttle racking, and ASRS with an annual production capacity of 100,000 tons.
2. What makes your products and service different?
We have over 40 mechanical, electrical, and software engineers focusing on R&D. We hold more than 60 national patents and independently develop WMS and WCS systems. We also guarantee quick quotes and response times.
3. Do you provide installation and debugging services?
Yes, we have experienced installation teams for overseas projects. For radio shuttle cars, we send engineers for site debugging and training. For racking systems, we can provide full installation or appoint engineers to guide your team.
4. What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container. However, larger quantities are eligible for better pricing and volume discounts.
5. What are the accepted payment terms?
We primarily accept T/T (Telegraphic Transfer) or LC (Letter of Credit) for our orders.
6. How long is the typical production lead time?
For normal orders, we promise to complete production within 20-30 days, ensuring strictly managed delivery times as per formal contracts.