Frequently Asked Questions
Are you a distributor or manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high-quality pallet racking, multi-shuttle systems, radio shuttle racking, and ASRS, which enjoy a very high reputation among our customers. Our annual production capacity is 100,000 tons of rack components and 1,000 units of shuttle cars.
What makes you different from others?
1) Innovation & Technology: We have more than 40 mechanical, electrical, and software engineers. We always attach great importance to product innovation and R&D. We maintain an independent research and development team and cooperate with domestic well-known research institutes to continuously enhance our technical strength. We hold over 60 national patents and developed our own WMS and WCS systems.
2) Excellent Service: We promise to reply with pricing information within 24 hours - and sometimes even within the hour. If you need advice, please contact our export office directly to get your questions answered immediately.
3) Quick Manufacturing: For standard orders, we promise to produce within 20 to 30 days. As a direct manufacturer, we ensure delivery times according to formal contracts.
What installation and debugging services do you provide?
We have experienced installation teams with rich international project experience. For radio shuttle cars, we send engineers to the site for debugging and training. For racking systems, we can execute installation using our own teams or appoint engineers to guide your local operations. We have successfully completed projects in Southeast Asia, America, and Europe.
What is the Minimum Order Quantity (MOQ) we can order?
Normally, the MOQ is one 20ft container, but larger order volumes receive preferential pricing.
What are the payment terms?
We accept payment via T/T (Telegraphic Transfer) or L/C (Letter of Credit).
Can you customize storage racks based on my specific warehouse layout?
Yes. We specialize in customized storage solutions. Our engineering team can design racking systems tailored precisely to your space limitations, load requirements, and material handling workflows.