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Frequently Asked Questions
Are you a distributor or manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high-quality pallet racking, multi-shuttle systems, radio shuttle racking, and ASRS. Our annual production capacity is 100,000 tons of rack components and 1,000 units of shuttle cars.
What makes your company different from others?
1) Innovation & R&D: We have more than 40 mechanical, electrical, and software engineers. We hold more than 60 national patents and independently developed WMS and WCS systems.
2) Excellent Service: We promise to reply to quotes within 24 hours.
3) Quick Manufacturing: For normal orders, we guarantee production within 20-30 days.
What installation and debugging services do you provide?
We have installation teams with rich overseas experience. For radio shuttle cars, we send engineers to the site for debugging and training. For racking systems, we can perform installation with our own teams or appoint engineers to guide the operation. We have successfully completed projects in Southeast Asia, America, and Europe.
What is the Minimum Order Quantity (MOQ)?
The standard MOQ is one 20ft container; however, larger quantities are eligible for better pricing.
What are the accepted payment methods?
We accept T/T (Telegraphic Transfer) or LC (Letter of Credit).
Do you provide custom warehouse solutions?
Yes, we specialize in high-density storage solutions including pallet racking and automated shuttle systems tailored to customer requirements.
Ebil Metal
