Frequently Asked Questions
Are you a distributor or manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce and export high-quality pallet racking, Multi-shuttle systems, and Radio shuttle racking (ASRS) with a strong reputation. Our annual production capacity is 100,000 tons of rack components.
What makes your service different from others?
We have over 40 mechanical, electrical, and software engineers focusing on innovation. We hold more than 60 national patents and have independent research in WMS and WCS systems. We promise quick responses (within 24 hours) and scientific manufacturing times (20-30 days).
Do you provide installation and debugging services?
Yes, we have installation teams with extensive overseas experience. We send engineers to sites for debugging and training for advanced systems. For standard racking, we can either install with our teams or provide engineers to guide the operation.
What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container. However, larger quantities often come with more competitive pricing.
What are the accepted payment terms?
We primarily accept T/T (Telegraphic Transfer) or LC (Letter of Credit).
How do you ensure delivery times?
As a direct manufacturer, we ensure delivery times according to the formal contract. Our production schedules are scientifically managed to meet strict deadlines.