Frequently Asked Questions
Q1. Are you a distributor or manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high-quality pallet racking, multi-shuttle systems, radio shuttle racking, and ASRS. Our annual production capacity is 100,000 tons of rack components and 1,000 units of shuttle cars.
Q2. What makes you different from other suppliers?
We have more than 40 mechanical, electrical, and software engineers. We attach great importance to product innovation and R&D, collaborating with domestic well-known research institutes. We hold more than 60 national patents and have developed our own independent WMS and WCS systems.
Q3. What are your installation and debugging services?
We have installation teams with rich overseas experience. For radio shuttle cars, we send engineers to the site for debugging and training. For racking systems, we can perform installation with our own teams or appoint engineers to guide the operation. We have completed many projects in Southeast Asia, America, and Europe.
Q4. What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container, but larger quantities come with more competitive pricing.
Q5. What is the production lead time?
For normal orders, we promise to produce within 20-30 days. As a factory, we ensure the delivery time strictly according to the formal contract.
Q6. What are your payment terms?
We currently accept T/T (Telegraphic Transfer) or LC (Letter of Credit).