Frequently Asked Questions
Are you a distributor or manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high-quality pallet racking, Multi shuttle systems, Radio shuttle racking, and ASRS. Our annual production capacity is 100,000 tons of rack components.
What makes you different from other suppliers?
We have more than 40 mechanical, electrical, and software engineers focusing on innovation. We hold more than 60 national patents and develop our own WMS and WCS systems. We also provide 24-hour rapid response quotes and professional advice.
What is your typical manufacturing lead time?
For normal orders, we promise to produce within 20-30 days. As a direct manufacturer, we ensure delivery times according to the formal contract.
Do you provide installation and debugging services?
Yes, we have installation teams with rich overseas experience. We can send engineers to the site for debugging and training for shuttle systems, or appoint engineers to guide the operation for racking systems.
What is the Minimum Order Quantity (MOQ)?
Normally the MOQ is one 20ft container, but larger quantities usually come with more favorable pricing.
What are the available payment terms?
We typically accept payment via T/T (Telegraphic Transfer) or LC (Letter of Credit).