📊 Frequently Asked Questions
1. Are you a distributor or manufacturer?
We are a leading professional manufacturer for nearly 20 years. We produce and export high-quality pallet racking, Multi-shuttle systems, Radio shuttle racking, and ASRS. Our annual production capacity is 100,000 tons of rack components and 1,000 units of shuttle cars.
2. What makes your products and services unique?
We have over 40 mechanical, electrical, and software engineers dedicated to innovation and R&D. We maintain our own research teams and collaborate with well-known institutes. We have developed independent WMS and WCS systems and hold more than 60 national patents.
3. What is your typical manufacturing lead time?
For normal orders, we promise to complete production within 20-30 days. As a direct manufacturer, we ensure delivery times according to the formal contract.
4. Do you provide installation and debugging services?
Yes, we have installation teams with extensive overseas experience. For radio shuttle cars, we send engineers to the site for debugging and training. For racking systems, we can either use our own teams or appoint engineers to guide your operation. We have completed many projects in Southeast Asia, America, and Europe.
5. What are the ordering requirements and payment terms?
Normally, the minimum order quantity (MOQ) is one 20ft container, though larger quantities qualify for better pricing. Our standard payment terms are T/T or L/C.
6. How quickly do you respond to inquiries?
We offer excellent service with a promise to reply with a price quote within 24 hours, and often within the hour for quick, no-hassle requests.
Ebil Metal
