Frequently Asked Questions
Q1: Are you a distributor or a manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce high-quality pallet racking, multi-shuttle systems, and ASRS with an annual production capacity of 100,000 tons.
Q2: What makes your storage solutions different from others?
We have over 40 mechanical, electrical, and software engineers focusing on R&D. We hold more than 60 national patents and develop our own WMS and WCS systems to ensure seamless technical integration.
Q3: How long is the typical manufacturing lead time?
For normal orders, we guarantee production within 20-30 days. As a direct factory, we strictly adhere to delivery timelines specified in formal contracts.
Q4: Do you provide installation and debugging services?
Yes, we have experienced installation teams for overseas projects. We can send engineers for on-site debugging and staff training, or appoint engineers to guide your local team.
Q5: What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container. However, we offer competitive pricing adjustments for larger order quantities.
Q6: What are the accepted payment terms?
We primarily accept T/T (Telegraphic Transfer) or LC (Letter of Credit) for our transactions.
Ebil Metal
