Frequently Asked Questions
1. Are you a distributor or a manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce and export high-quality pallet racking, multi-shuttle systems, and ASRS, maintaining a high reputation globally.
2. What makes your storage solutions different from others?
We have a strong R&D team with over 40 mechanical, electrical, and software engineers. We hold more than 60 national patents and independently develop WMS and WCS systems to ensure technological superiority.
3. How quickly can I expect a quote and order delivery?
We promise to provide price quotes within 24 hours. For standard orders, our manufacturing time is approximately 20-30 days, ensuring timely delivery according to the contract.
4. Do you provide installation and debugging services?
Yes, we have installation teams with extensive overseas experience. We can send engineers to your site for system debugging and staff training, having successfully completed projects in Southeast Asia, America, and Europe.
5. What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container. However, we offer competitive pricing for larger quantities.
6. What are the accepted payment terms?
We primarily accept payment via T/T (Telegraphic Transfer) or LC (Letter of Credit).
Ebil Metal
