Frequently Asked Questions
1. Are you a manufacturer or distributor?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce and export high-quality pallet racking, multi-shuttle systems, and specialized cable storage solutions.
2. What sets your storage solutions apart from competitors?
We maintain a team of over 40 mechanical, electrical, and software engineers focusing on R&D. We hold more than 60 national patents and provide a 24-hour response service for technical support and quotes.
3. Do you provide installation and training services?
Yes, we have experienced installation teams for overseas projects. We can send engineers to your site for system debugging, operation training, and assembly guidance.
4. What is the typical lead time for production?
For standard orders, we typically complete production within 20-30 days, ensuring timely delivery according to the formal contract.
5. What is the Minimum Order Quantity (MOQ) and payment terms?
Normally, the MOQ is one 20ft container. We accept T/T (Telegraphic Transfer) or L/C (Letter of Credit) as payment methods.
6. Can the racking systems be customized for different cable sizes?
Yes, our cable reel racks are fully adjustable. We offer various sizes and powder-coated colors to meet specific storage requirements and warehouse layouts.