Frequently Asked Questions
Are you a distributor or manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce and export high-quality pallet racking, shuttle systems, and ASRS, with an annual production capacity of 100,000 tons of components.
What makes your company different from others?
We have over 40 mechanical, electrical, and software engineers focusing on innovation. We hold more than 60 national patents and have independently developed our own WMS and WCS systems. We guarantee rapid response and professional technical strength.
What installation and debugging services do you provide?
We provide experienced installation teams for overseas projects. For specialized equipment like shuttle cars, we send engineers to the site for debugging and personnel training. We have successfully completed projects across Southeast Asia, America, and Europe.
What is the manufacturing lead time?
For normal orders, we promise a production time of 20-30 days. As a direct manufacturer, we ensure delivery times are strictly followed according to the formal contract.
What is the Minimum Order Quantity (MOQ)?
The standard MOQ is usually one 20ft container. However, we offer competitive pricing for larger quantities.
What are your accepted payment terms?
We primarily accept T/T (Telegraphic Transfer) or LC (Letter of Credit) for our transactions.
Ebil Metal
