Frequently Asked Questions
Are you a distributor or manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high-quality pallet racking, multi-shuttle systems, radio shuttle racking, and ASRS. Our annual production capacity is 100,000 tons of rack components and 1,000 units of shuttle cars.
What makes your services and products different from others?
We have over 40 mechanical, electrical, and software engineers focused on innovation and R&D. We hold more than 60 national patents and have independently developed WMS and WCS systems. Additionally, we provide rapid responses within 24 hours and maintain highly competitive manufacturing timelines.
What is your standard manufacturing lead time?
For normal orders, we promise to complete production within 20-30 days. As a direct manufacturer, we ensure delivery times according to the formal contract.
Do you provide installation and debugging services?
Yes, we have installation teams with extensive overseas experience. We send engineers to sites for debugging and training for radio shuttle cars. For racking systems, we can either use our own teams or appoint engineers to guide your local operation. We have successfully completed projects in Southeast Asia, America, and Europe.
What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container. However, larger quantities are eligible for more favorable pricing.
What are the accepted payment methods?
We accept T/T (Telegraphic Transfer) or LC (Letter of Credit).
Ebil Metal
