Frequently Asked Questions
Are you a distributor or manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce and export high-quality pallet racking, Multi-shuttle systems, Radio shuttle racking, and ASRS. Our annual production capacity reaches 100,000 tons of rack components and 1,000 units of shuttle cars.
What makes your company different from others?
We have a strong technical foundation with more than 40 mechanical, electrical, and software engineers. We prioritize product innovation and R&D, holding more than 60 national patents and developing our own independent WMS and WCS systems. Additionally, we offer 24-hour response times and quick manufacturing within 20-30 days.
What installation and debugging services do you provide?
We have experienced installation teams for overseas projects. For radio shuttle cars, we send engineers to the site for debugging and staff training. For racking systems, we can handle the full installation or provide engineers to guide your local team.
What is the Minimum Order Quantity (MOQ)?
The standard MOQ is one 20ft container. However, larger quantities often qualify for better pricing structures.
What are your standard payment terms?
We typically accept payment via T/T (Telegraphic Transfer) or LC (Letter of Credit).
How quickly can I get a quote?
We promise to reply with a detailed price quote within 24 hours, and often even within the same hour for standard inquiries.
Ebil Metal
