❓ Frequently Asked Questions
1. Are you a distributor or manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce and export high-quality pallet racking, multi-shuttle systems, and radio shuttle racking with an annual capacity of 100,000 tons.
2. What makes your products different from others?
We have over 40 mechanical, electrical, and software engineers focusing on innovation. Our team holds more than 60 national patents and develops independent WMS and WCS systems to ensure technical superiority.
3. What kind of installation and debugging services do you provide?
We have installation teams with extensive overseas experience. We send engineers to sites for debugging and training, especially for complex systems. We have successfully completed projects across Southeast Asia, America, and Europe.
4. What is the standard manufacturing lead time?
For normal orders, we guarantee production within 20-30 days. As a direct manufacturer, we strictly adhere to the delivery times outlined in our formal contracts.
5. What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container. However, we can accommodate smaller requests, though larger quantities generally come with more competitive pricing.
6. What are the accepted payment terms?
We primarily accept payment via T/T (Telegraphic Transfer) or LC (Letter of Credit).
Ebil Metal
