Frequently Asked Questions
Q1: Are you a distributor or a manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce and export high-quality pallet racking, multi-shuttle systems, radio shuttle racking, and ASRS which enjoy a very high reputation among our customers. Our annual production capacity is 100,000 tons of rack components and 1,000 units of shuttle cars.
Q2: What are your R&D and technical advantages?
We have more than 40 mechanical, electrical, and software engineers. We attach great importance to product innovation and R&D. In addition to our dedicated internal research and development team, we cooperate with well-known domestic research institutes to continuously enhance our technical capabilities. We have independently developed our WMS and WCS systems and hold more than 60 national patents.
Q3: What makes your service and manufacturing times stand out?
- Excellent Service: For a quick, no-hassle quote, simply contact us. We promise to reply with a price within 24 hours - sometimes even within the hour. If you need advice, we will answer your questions immediately.
- Quick Manufacturing: For normal orders, we promise to produce within 20-30 days. As a manufacturing facility, we can guarantee delivery times in accordance with the formal contract.
Q4: What installation and debugging services do you offer?
We have installation teams with rich overseas experience. For radio shuttle cars, we send engineers to the site for debugging and training. For racking systems, we can install using our own teams or appoint engineers to guide the operation. We have completed many projects in Southeast Asia, America, and Europe.
Q5: What is the Minimum Order Quantity (MOQ) that can be ordered?
Normally the MOQ is one 20ft container, but larger quantities come with competitive pricing.
Q6: What payment methods do you accept?
We accept T/T or L/C payment options.
Ebil Metal
