Frequently Asked Questions
QAre you a distributor or a manufacturer?
We are a professional and leading manufacturer with nearly 20 years of experience. We produce and export high-quality pallet racking, multi-shuttle systems, radio shuttle racking, and ASRS. Our annual production capacity reaches 100,000 tons of rack components and 1,000 units of shuttle cars.
QWhat sets your products apart from others?
Our technical strength is a major differentiator. We have over 40 mechanical, electrical, and software engineers focusing on innovation. We hold more than 60 national patents and have independently developed our own WMS and WCS systems.
QWhat is your typical manufacturing lead time?
For standard orders, we promise a production time within 20-30 days. As a direct factory, we ensure strict adherence to delivery schedules as specified in the formal contract.
QDo you provide installation and debugging services?
Yes, we have installation teams with extensive overseas experience. For automated systems like shuttle cars, we dispatch engineers for on-site debugging and staff training. We have successfully completed projects across Southeast Asia, America, and Europe.
QWhat is the Minimum Order Quantity (MOQ)?
The standard MOQ is typically one 20ft container. However, larger quantities are eligible for more competitive pricing.
QWhat payment methods do you accept?
We primarily accept T/T (Telegraphic Transfer) or LC (Letter of Credit) for our transactions.
Ebil Metal
